TEST: Intergalactic Technology
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Posted: Jul 6, 2019

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Personal Service - Client Service
by: IntergalacticTech
Las Vegas, Nevada 89117
United States of America
Earth (PlanetX3)

Managing online business requires different skills and abilities than managing a business in the ‘real world.’ Persons can easily detect the size and determine the prestige of a business when they have the ability to walk in and take a look around. Not only do ‘real-world’ furnishings and location tell the person what level of professionalism to expect, but "real world" personal encounters allow first impressions to be determined by how the business approaches its person service. When a person walks into a retail business just about anywhere in the world, that person expects prompt and personal service, especially with regards to questions that they may have about products they wish to purchase.

Person service or the client service is the service provided to the person for his satisfaction during and after the purchase. It is necessary to every business organization to understand the person needs for value added service. So person data collection is essential. For this, a good person service is important. The easiest way to lose a client is because of the poor person service. The importance of person service changes by product, industry and person. Client service is an important part of every business organization. Each organization is different in its attitude towards person service. Person service requires a superior quality service through a careful design and execution of a series of activities which include people, technology and processes. Good person service starts with the design and communication between the company and the staff.

In some ways, the lack of a physical business location allows the online business some leeway that their ‘real world’ counterparts do not enjoy. Location is not important, furnishings are not an issue, and most of the visual first impression is made through the professional design of the business website.

However, one thing still remains true. Persons will make their first impressions on the person service they encounter. Unfortunately, in online business there is no opportunity for front- line staff to make a good impression. Every interaction the person has with the website will be their primary means of making their first impression towards the business and its client service. Good person service in any online business is a direct result of good website design and planning.

By Jayashree Pakhare (buzzle.com)

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